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FAQ

I really want you to be thrilled with your custom artwork. If you have any questions or requests concerning your order, please send me a quick email, and I’ll do my best to make you happy! Before you email me, please review some of the most common questions we get:

 

Q - Once I’ve ordered my Custom Silhouette, what happens next?

A - Once your payment is processed, you will get an email with further instructions. When you've sent the image you would like made into a silhouette, allow 5-7 business days for Rosie to finish your custom art. You will receive a digital file only. No physical items will be shipped.

 

Q - Are shipping costs added to my order?

A - No. Since you are purchasing a digital file that can be printed at home or at your favorite print shop, no physical items are shipped. You never pay for shipping here. Ever. WOOT WOOT! :)

 

Q - What happens if I’m not satisfied with my Custom Silhouette

A - I really want you to be happy with your custom artwork. If you’re not satisfied with your custom silhouette, I will re-do your image for free (up to three times), however due to the custom nature of these products and the time they take to make, refunds will not be given. All sales are final on both Custom Silhouettes and Printables.

 

Hope these questions and answer help!

Love,

Rosie